matching free account to subscription account

We have a free account where there is an active form. Because used all of our form entries, I purchased a subscription but the form from the free account is not appearing in the subscription account. HELP!!!!!!

account name: sac1984communicationspr@gmail.com

Hi Lajuana,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It sounds like your form is still under your free account and hasn't transferred to your subscription account. Forms do not automatically move between accounts even after a subscription purchase. To resolve this, you can either transfer the form ownership to your subscription account or continue using the form under the free account while upgrading that account.

If you want, I can guide you through the steps to transfer form ownership.

Give it a try and let us know how it goes.

No! I need the intervention of a human being.

Hi Lajuana,

One of our Support Team members will take it from here to follow up shortly.

Hi Lajuana,

Thanks for reaching out to Jotform Support. I have reviewed the account associated with the email address sac1984communicationspr@gmail.com and currently, there is no form created under it and the account was created on 2025-06-02, which means that it is a new account. Could you provide us the form URL or link of the form so that we can check which account it is associated with?

Once we hear back from you, we'll be able to help you with this.