Own email is being added to Bounce list

hello,

our email is continually being added to the JotForm bounce list in settings, and then needs to be manually fixed and approved from us.

can you please let us know why this is continuing to occur and how we can rectify this to stop its happening.

email is doulanetwork@gmail.com

Hi doulanetwork,

Thanks for reaching out to Jotform Support. I checked and currently, your email doulanetwork@gmail.com is not in our bounce list. To prevent your email from being added to the bounce list, we recommend setting up your SMTP as your sender email. This way, notifications will be sent from your SMTP server instead of Jotform’s. Let me walk you through setting it up:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select your Email provider and click on the Continue button. I used Custom SMTP in this example.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

You can also Whitelisting Jotform IP Addresses and Domains to prevent important emails from being marked as spam or blocked. For more information about custom SMTP, check out our guide on How to Set up SMTP for a Form.

Give it a try and let us know if you need any help.