I am unable to submit a Jotform

  • tara2wilmot
    Asked on June 2, 2025 at 9:51 PM

    I was getting an error with Google Maps PDF attachment. I deleted that attachment and tried to re-submit but got the same error. I deleted all the attachments, cleared my cache, and still get the same error even though that attachment doesn't even exist anymore. I tried with a different browser and it still complains about the same attachment.

    Jotform Thread 27572711 Screenshot
  • Jessica JotForm Support
    Replied on June 2, 2025 at 10:04 PM

    Hi Tara,

    Thanks for reaching out to Jotform Support. We’ll need a bit of time to look into this. We'll get back to you as soon as we can.

    We appreciate your patience and understanding in this.

  • Jessica JotForm Support
    Replied on June 3, 2025 at 7:52 AM

    Hi Tara,

    I see that you are trying to submit a form created by one of our users. Could you try to open the form using incognito mode, so it'll display a complete new form? After that, you can copy and paste the answer from your draft to the new form, then try to submit your submissions again.

    Let us know how it goes.

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