Locked out from our account

  • Sandra Gomez
    Asked on June 2, 2025 at 7:18 PM

    He are locked out of our account can you please unlock

    UN: rgnewimageortho

    Thank you


  • Jessica JotForm Support
    Replied on June 2, 2025 at 10:00 PM

    Hi Sandra,

    Thanks for reaching out to Jotform Support. I see that the account rgnewimageortho is presently locked. We have unlocked your account, so you should be able to login again. If you have forgotten your password, you can easily perform a password reset. Let me walk you through the steps:

    1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

    Locked out from our account Image 1 Screenshot 60

    2. In the window that opens, click on Forgot Password?.

    Locked out from our account Image 2 Screenshot 71

    3. Enter your email address, and then click on Send Reset Instructions.

    Locked out from our account Image 3 Screenshot 82

    4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

    Locked out from our account Image 4 Screenshot 93

    5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

    Locked out from our account Image 5 Screenshot 104There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

    Reach out again if you need any other help.

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