Unable to Add Team Member

Hello! I just paid to have a new tier of service that includes one team member, but I am still unable to invite them. What am I doing wrong? 

Hi Jessica,

Thanks for reaching out to Jotform Support. If you are trying to add a team member to your account, note that this feature is only available with our Enterprise plan. Starter, Bronze, Silver, and Gold plans do not support team members or sub users, but you can still collaborate by adding form collaborators or sharing your submission tables and inbox. You can check the guides below:

• How to Share Your Form With Collaborators
• How to Share Your Submission Tables with Jotform Tables and Collaborate.
• How to Share Your Form Inbox

If you are interested in Jotform Enterprise plan, you can contact Jotform Enterprise Sales Team at this link.

Let us know if you have any other questions.