Form not working , Still charged Subscription money

Hi,

I complained about Jot form that it is not working and raised support ticket. It was not working for our requirements and we were not able to use it, My account was still charged. I request you to pay back my money for all these months.

Regards

Atul

Hi Atul,

Thanks for reaching out to Jotform Support. I understand that you experienced issues with the form not working as expected and that your account was still charged during this time. To assist you further, could you provide more details about the specific issues you encountered with the form? If you can take a screenshot of what’s happening, that will help us to understand better what’s happening. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.