Issue with Post-Data Confirmation Flow in AI Agent Conversation

Dear Support Team, I hope this message finds you well. I am experiencing an issue with the AI agent's conversation flow after the client confirms their data submission. The agent fails to present the user with the expected options to either view the hotel list or request further inquiries. Instead, it directly ends the conversation without offering these choices. Could you please assist in reviewing and correcting the conditional logic or actions responsible for this part of the interaction? Ensuring the agent asks the user whether they want to see the hotel list or make another inquiry after data confirmation is crucial for our service quality. Thank you for your support and prompt attention to this matter. Best regards,

[wesam]

Hi Wesam,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the AI agent conversation flow issue after data confirmation, please review the conditional logic or actions in your AI Agent Builder that handle the post-confirmation step. Ensure the agent is set to prompt users with options to view the hotel list or make further inquiries instead of ending the conversation directly. Adjusting these conditions or adding the necessary follow-up actions should resolve the issue.

Give it a try and let us know how it goes.

Hi weswes4,

Thanks for reaching out to Jotform Support. I understand that you're having issues with the AI agent, where the agent does not present options to view the hotel list or request further inquiries, and instead ends the conversation prematurely.

For us to investigate the issue, can you confirm which of the two AI Agents is having this issue? To provide you with the most effective suggestions for your AI agent, our team would like to clone your AI agent along with its associated knowledge base. This replication allows us to mirror your unique environment and craft a solution that’s perfectly suited to your needs. We guarantee that your data will be treated with the highest level of security and confidentiality, and will only be used to help enhance your experience. After your issue is fully resolved, the cloned AI agent and its data will be deleted.

Can you confirm that we have your permission to go ahead with this process? Should you have any questions or concerns, feel free to reach out.

Let us know if there’s anything else we can help you with.

"I confirm my permission to clone the AI agent named 'mowj' to investigate and resolve the issue. Thank you for ensuring data confidentiality and security."

Hi Wesam,

I will need more time to look into this, I will get back to you with an update.

In the meantime, let us know if you have any other questions.

Hi weswes4,

I tested your Agent and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.