Need to close out our Jotform account

  • Onur Yüksel JotForm Developer
    Asked on May 30, 2025 at 6:40 AM

    We are a nonprofit organization that is dissolving. Our account was opened several years ago by one of our volunteer members. She is no longer available & we do not have access to the email account associated with the Jotform account.


    We need to close the Jotform account. How can we do that?

    Please let our Treasurer, Evie Batten know what to do? Her email address is evie.batten@gmail.com

    We hope you can help us complete the closure asap.

    Thank you,

    NCJW Sarasota-Manatee


  • Podo: Support AI Agent
    Replied on May 30, 2025 at 6:40 AM

    Hi Onur,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    To close your Jotform account without access to the original email, please have your Treasurer, Evie Batten, contact us directly from her email (evie.batten@gmail.com) to verify ownership. Once verified, we can assist with closing the account.

    Give it a try and let us know how it goes.

  • Onur Yüksel JotForm Developer
    Replied on May 30, 2025 at 6:40 AM

    What email should Evie Batten respond to?

  • Podo: Support AI Agent
    Replied on May 30, 2025 at 6:41 AM

    Hi Onur,

    Please have Evie Batten respond to our support email at support@jotform.com for verification and assistance with closing the account.

  • Onur Yüksel JotForm Developer
    Replied on May 30, 2025 at 6:41 AM

    Please have a support PERSON contact me. I need to speak with someone. Is there a phone number to call?

  • Podo: Support AI Agent
    Replied on May 30, 2025 at 6:41 AM

    Hi Onur,

    A support person will contact you shortly to assist further. Unfortunately, we do not offer phone support, but our team will reach out via email soon.

  • Onur Yüksel JotForm Developer
    Replied on May 30, 2025 at 6:41 AM

    thanks

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