Unable to Move Cloned Forms to Enterprise Shared Folder

Hello Jotform Support Team,

I have full permission to an Enterprise shared folder, and I used to be able to move cloned forms from my personal account into this shared folder by dragging them.

However, recently I am no longer able to do this, and the drag-and-drop functionality to move forms into the "Shared By" folder does not work anymore.

Could you please assist me in resolving this issue or let me know if there have been any changes affecting this feature?

Thank you for your help!

Hi Nacor,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with moving cloned forms to the Enterprise shared folder, even with full permission, this functionality is currently not supported via drag-and-drop. Forms cannot be moved from "My Workspace" to "Shared with Me" folders directly by dragging.

If you want to transfer forms to another account or shared folder, you need to use the Transfer Forms feature from your account's Data page. This process involves verifying your account and selecting the forms to transfer. For detailed instructions, you can refer to the guide on how to transfer or share forms and data with another account.

Let us know if you need further assistance.

Give it a try and let us know how it goes.

Hi Nash,

Thanks for reaching out to Jotform Support. I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains how to create a ticket for Enterprise Support here. Just create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly. 

Thanks for your patience and understanding, we appreciate it.