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Lynda MyburghAsked on May 29, 2025 at 9:39 PM
Why am i being asked to send you my ID. Im not comfortable sending you my information.
We have paid for our subscription
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Lorenz JotForm SupportReplied on May 29, 2025 at 10:10 PM
Hi Lynda,
I checked our logs, and I see you received an email about the KYC process. As per the email, it looks like some of your forms were detected for asking highly sensitive personally identifiable information(PII), like banking information, passport numbers, social security numbers, and other government ID numbers.
Keep in mind that collecting highly sensitive information is a strict violation to our Terms of use. Now, to keep those faulty forms active, you'll have to verify your identity, and prove that you have a legitimate needs to collect such PII, otherwise, your forms will be disabled on the given date.
Let us know if you have any other questions.
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