My account has been disabled.

I ran over the download limit and now I deleted files. I am under the limit now.

Please reinstate my account ASAP.

Hi Nate,

Thanks for the update. Since you are now under the download limit, please try clearing your form cache to resolve the issue. You can do this by going to your account Avatar on the upper right, selecting Settings, and clicking the Clear Cache button.

Give it a try and let us know how it goes.

Hi Nate,

Thanks for reaching out to Jotform Support. Your account was disabled due to exceeding its limit, but I’ve manually recalculated it. It's now active again, and you can continue working on your forms.

Keep us updated and let us know if you need any more help.

Thanks for the help.