Products can't be selected on mobile

I have a live form with two products. Folks can purchase products on desktop but not mobile. Need help ASAP!

Hi Maggie,

Thanks for reaching out to us for help. It sounds like your form's product selection works on desktop but not on mobile. Let me help you with that:

1. Check your form's mobile responsiveness in the Form Builder to ensure product fields are properly configured for mobile devices.
2. Test the form on different mobile browsers to see if the issue persists across all or just specific ones.
3. Clear your form cache or try rebuilding the product fields to fix any potential glitches.

If these steps don't resolve the issue, please provide more details about your form setup.

Give it a try and let us know how it goes.

Hi Maggie,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

Can you also share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

Can you please call me at 203-710-4930? This issue is persisting and I need
it resolved ASAP. Thank you.
Maggie Fitter
...

Here is a video of what is happening:
Maggie Fitter
...

I have this form embedded on my website. Please get back to me ASAP as we
just went live.
Maggie Fitter
...

Hi Maggie,

We don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a Help Center thread from the Contact Us page. We’ll be happy to help. Unfortunately, I couldn't see the video you shared on my end. Can you try to send it again?

Can you share again with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

That is extremely frustrating. This is an urgent issue and phone support
would make this much more efficient.
We embedded the form onto our website. Please view the website ON MOBILE
and purchase a ticket:
https://branfordfestival.com/raffle/
Maggie Fitter
...

Hi Maggie,

We understand how urgent the issue is, but unfortunately, Jotform doesn't offer live phone support yet. I tested your embedded form on mobile to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you try using another browser or device to see if you are able to select and checkout the products? If the issue persists, it would help us understand better if you can share with us the device you are using and a screen recording of what’s happening so we can try to replicate it on our end. You can share the video recording on any public sharing platform like Google Drive or Dropbox.

Let us know if there’s anything else we can do for you.