Unable to save or submit the form

Hi :)

I am recieiving feedback from my customers that they are unable to save or submit this form. I took a look at it and it appears that save button only shows if you hover your mouse over it. I am unable to see why it cannot be submitted, when the customer tries to submit they get an error stating that the email is not valid, not too sure what this means.

Hi David_Gendreau,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

The issue with the save button only showing on hover might be related to form design or styling. Regarding the email error, it usually means the email field validation is not passing because the entered email is not in a valid format.

Let me help you with that:

1. Check the Email Field: Make sure you have an Email field added to your form under the Basic elements.
2. Enable Confirmation Text Box: Click on the Email field, open its properties, and enable the Confirmation Text Box to help users confirm their email address correctly.
3. Validate Email Format: Ensure users enter a valid email format. If the emails do not match in the confirmation box, an error will appear.

This should resolve the email validation error and improve form submission. If the save button behavior persists, try clearing your form cache or checking for any custom CSS that might affect button visibility.

Give it a try and let us know how it goes.

Hi David_Gendreau,

Thanks for reaching out to Jotform Support. When I checked your form, I see that the Save button appear without an issue:

Also, I have cloned your form and submit a test submission, and was able to submit it without an issue too:

If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.