Why can't I connect to Kit integration?

  • eranholt
    Asked on May 28, 2025 at 3:40 PM

    I keep getting the error:

    Failed to create a subscribe to form in Kit

    Required field "Email" (email) is missing.


  • Reymae JotForm Support
    Replied on May 28, 2025 at 4:10 PM

    Hi Eran,

    Thanks for reaching out to Jotform Support. The error message likely means that the fields you are trying to map between the connection are not matched. Make sure that you have email fields in both your form and in Kit integration to properly connect it. Also, can you try reintegrating your form once again through Zapier? Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

    2. In the menu on the left side of the page, click on Integrations.

    3. Search and select Kit integration.

    Why cant I connect to Kit integration? Image 1 Screenshot 60

    4. Select your Zapier templates and click its Use this Zap button.

    Why cant I connect to Kit integration? Image 2 Screenshot 71

    5. Select the Trigger event.

    6. Set up your Account.

    7. Click on Continue button.

    Why cant I connect to Kit integration? Image 3 Screenshot 82

    8. Click on Continue button again.

    Why cant I connect to Kit integration? Image 4 Screenshot 93

    9. You can now test it by clicking the Test Trigger button.

    Why cant I connect to Kit integration? Image 5 Screenshot 104

    Give it a try and reach out again if you have any other questions.

  • eranholt
    Replied on June 5, 2025 at 10:18 AM

    Your suggestions didn't work. Email is literally the only field in the kit form. Why does the Jotform say "Answers Email: No Data"
    Why cant I connect to Kit integration? Image 1 Screenshot 30

    Why cant I connect to Kit integration? Image 2 Screenshot 41

  • Roi JotForm Support
    Replied on June 5, 2025 at 10:57 AM

    Hi Eran,

    I understand you're seeing an error in your Kit integration that says the "Email" field is missing, even though email is the only field in your Kit form and Jotform shows "Answers Email: No Data."

    Can you tell me more about how the email field is set up in your Jotform?

    • What is the field type of your email field in Jotform?
    • Is it set as a required field in Jotform?
    • Could you provide a screenshot of the Jotform email field properties?

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • eranholt
    Replied on June 5, 2025 at 11:04 AM

    It's the standard Jotform email field. Its set as required.

    Why cant I connect to Kit integration? Image 1 Screenshot 50Why cant I connect to Kit integration? Image 2 Screenshot 61Why cant I connect to Kit integration? Image 3 Screenshot 72Why cant I connect to Kit integration? Image 4 Screenshot 83

  • Mahmoud JotForm Support
    Replied on June 5, 2025 at 11:38 AM

    Hi Eran,

    I cloned your form, and I couldn't replicate the same issue you have on the Kat Integration via Zapier. Check the screenshot of my test below:

    Why cant I connect to Kit integration? Image 1 Screenshot 30

    You can try to test the integration again after clearing your browser cache or try it on a new browser. Also, make sure that you logged in to the correct Jotform account and selected the correct form, Vitals for Youth Ministry Online Assessment, in the configuration tab as below:

    Why cant I connect to Kit integration? Image 2 Screenshot 41

    Give it a try and let us know how it goes.

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