Unable To Verify Email Address

We registered for Jotform, received an email to verify the email address but when we click on the link it says the link is in valid?

Hi Sameega,

Thanks for reaching out to Jotform Support. I checked your email logs, and saw that there were four verification emails sent to you. You'll need to click on the Verify Now button on the latest one to make sure it's the active and valid link. I've gone ahead and resent the Verification Email. Can you check your Inbox, and see how it goes? If the same thing happens, since the email address is not yet associated with a Jotform account, can you try to sign up one more time through this link?

Give it a try and let us know how it goes.

Thanks Eliza, we tried this and it still does not work.

Please can you advise on an alternative way to verify our email?

Thanks,

Hi Sameega,

Could you try using a different browser to verify your email address to see if it works? If the same things happens again, can you send us a screen recording of what is happening so we can look into it? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.