Can't access a form'x Inbox via link

Hi,

i can't access jot forms via https://eu.jotform.com/inbox/221242953997062

Hi Purchasing,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems you are unable to access your Jotform via the provided link. Please ensure you are using the correct Jotform domain for your region, as using an incorrect domain can cause access issues.

Also, check if the form is still enabled and not deleted or suspended. You can verify this by visiting your My Forms page in your Jotform account and checking the Archive or Trash folders.

If you continue to experience issues, please provide more details about the error message or behavior you encounter when trying to access the form.

Let us know if you need further assistance.

Hi Purchasing,

Thanks for reaching out to Jotform Support. When I checked the Inbox you're trying to access, it seems that it belongs to another account. Note that if a form's Inbox is not shared on your end, then it won't be accessible to you, since you're not the owner of it.

First, make sure to check with the form owner if the form's Inbox was shared to you. If it wasn't shared or has been removed, you can request to share the Inbox again. You can share the steps below on how to set it up. Let's start:

1. In Jotform Inbox, click on the Share button on the top-right side of the page.

2. In the Share This Inbox window, click on Settings.

3. Scroll down the list and click on Collaborator in the Permissions section, and then click on Go Back.

4. In the Share This Inbox window, click on Create Link to share your Inbox page by sending the link, or use the Invite By Email option.

You can also add the Edit Link to the Autoresponder Email and use that. Then, people can just click on the Edit Link to edit their submission. Let me walk you through it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings. 

2. In the menu on the left side of the page, click on Emails.

3. Hover your mouse over your Autoresponder and click on the Pencil icon to customize it.

4. Click on the Email Content window, then click on Form Fields, and select Edit Link.

5. Customize the Edit Link the way you want, and when you're finished, click on Save on the bottom-right side of the Email Content window.

And then, you can try accessing the Inbox using the same link, and it should work. If it doesn't, you can remove the eu part of the web address, and simply use https://jotform.com/inbox/221242953997062. But make sure that you have the appropriate permission from the user to access it, and it is still recommended to check with the owner first and follow the steps above before accessing it again.

Give it a try and let us know if you need any help.