The main heading and sub heading aren't available in email content

  • gbbventure
    Asked on May 28, 2025 at 6:02 AM

    Hi, I am not able to see the main heading and the subheading in the filled form.

    Jotform Thread 27401491 Screenshot
  • Jessica JotForm Support
    Replied on May 28, 2025 at 6:25 AM

    Hi gbbventure,

    Thanks for reaching out to Jotform Support. Headings aren't automatically added into your email content. You'll need to manually add it into your email content by customizing your email. Let me show you how to do that:

    1. In Form Builder, click on Settings at the top orange navigation bar.
    2. Click on Emails on the left sidebar.
    3. Hover your mouse on Notification setting, then click on pencil icon.The main heading and sub heading arent available in email content Image 1 Screenshot 30
    4. Edit the email content as you preferred.
    5. Then, click on Save button. The main heading and sub heading arent available in email content Image 2 Screenshot 41

    Let us know if you need more help.

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