I am having issues with my custom forms

Hello, I am having issues creating my form. On the form builder, it looks good, but when I preview it, many parts are missing and parts that are supposed to be hidden are showing and there is just a lot of issues I am encountering.

Hi Joseph,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It sounds like there might be issues with how some fields are set to show or hide in your form. In the Form Builder, you can hide fields either via their context menu or field properties to control what appears in the preview. Sometimes hidden fields may still appear if not properly set to be hidden. Also, grouping fields with sections or pages can help organize your form better and avoid display issues.

Let me know if you'd like detailed steps on hiding fields or grouping form elements to fix the preview problems.

Give it a try and let us know how it goes.

I have done and double checked those options and even using ChatGPT to help me, but I am still encountering issues.

Hi Joseph,

If you've already double-checked the hiding options and are still facing issues, it might help to review any conditional logic or widgets affecting field visibility. Sometimes, conflicting conditions or widgets like the Get Form Page URL can cause unexpected behavior in previews.

Try reviewing your conditions and widgets carefully to ensure they don't conflict. If needed, you can also test by temporarily removing conditions to isolate the issue.

Can I have a Jotform person review my form to see what the issue is?

Hi Joseph,

Currently, we don't offer direct form reviews by a Jotform person. However, you can share your form link in the Jotform Community or forums where experts and users can help troubleshoot. Also, providing specific details about the issues you're facing can help others assist you better.

Hi there! It sounds like you're experiencing some display issues between the Form Builder and the preview version. Here are a few things you can try that might help:

1. Clear Form Cache: Sometimes, old settings get stuck. You can clear your form cache by going to your Jotform account settings under Settings > Form Settings > Clear Cache.
2. Check Conditional Logic: If fields that should be hidden are showing, make sure your conditional logic is set up correctly. Sometimes even one misconfigured condition can affect multiple fields.
3. Recheck Field Visibility Settings: Double-check that the fields meant to be hidden are actually set as hidden either by default or through conditions.
4. Try a Different Browser or Incognito Mode: This helps rule out browser extensions or caching issues.
5. Use the "Preview Form" Feature: Make sure you're using the preview button within the Form Builder. If you're copying the live link, changes might not show if the cache isn’t cleared.

If there's something more specific that you would like me to assist you with, please let me know! I hope this helps!!