Cannot download the submissions as a CSV file

Hello - w have been trying to downlead our submission's CSV for the last 10 minutes with no success. Are you having issues with your site?

Hi WSHFC,

Thanks for reaching out to Jotform Support. I tried downloading my submissions as a CSV file on my form to check if there are issues with it, but I can download it successfully. Check out the image below:

Can you tell us the form you're having issues with so we can check? You can easily find your form's URL in Form Builder. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share tab, click on Copy Link in the Share With Link section.

Can you also give us permission to access the form submissions so we can try downloading some of them as a CSV file? I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.