One of the products that I offer is no longer working

Hello, I have tried using your AI agent support system, and it is not helpful at this time. I need someone who can think on the spot and help me troubleshoot my product issue. I would greatly appreciate any help you can provide.

Thank You,

Amy Mead

Hi Amy,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Could you please provide more details about the product issue you're experiencing? This will help me assist you better.

Give it a try and let us know how it goes.

Hi Amy,

Thanks for reaching out to Jotform Support. Is the issue happening from your Chocolate Chip Champ Orders form? Is it because your Impossible Cookie is sold out already? Check out my screenshot below:

If you don't want to enable the stock of the products, you need to disable it. Let me show you how to do this:

1. In Form Builder, click on the Wand icon of the Payment field.
2. From the Products tab, click on the Pencil icon of the product that's been sold out.
3. From the Stock tab, toggle Enable Stock Control.
4. Click on Save at the bottom of the page.

If this is not the issue, can you explain more about it?

After we hear back from you, we'll be able to move forward with this.