Email Notifications for Form Completion

Good Morning,

I am not receiving email notifications for form submissions. I have the email notification set up and have done a few tests, but still haven't received anything.

The form that I'm currently working on is the Consent Authorization Form

Hi roxannmoyer,

Thanks for reaching out to Jotform Support. I checked the email address you used on the form none are on our bounce list. I also reviewed the email logs, and all emails were sent successfully. Looking further into the issue, it seems the problem may be related to the sender email. To improve deliverability, I highly recommend using Custom SMTP moving forward.

In addition to adding JotForm emails to your contact list, you can prevent important emails from being marked as spam or blocked by adding JotForm’s IP addresses and domains to your email whitelist. This helps ensure that submission notifications and other form-related emails reach your inbox without issues. You can easily set up a custom SMTP to use your email sender as provider. Let me walk you through it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Give it a try and let us know if you need any help.