Monday.com: Intermittent Integration Issue

Hi,

We’ve been using the JotForm–monday.com integration to automatically send new form submissions into our monday.com board, but we’ve noticed that occasionally submissions don’t appear in monday.com. Everything seems configured correctly, and most submissions arrive without issue, but roughly 5–10% of entries never populate their corresponding items.

Please let me know if you need any additional information. Thank you in advance for your assistance—I’m happy to work with you to resolve this as quickly as possible.

Hi HostEasy,

Thanks for reaching out to Jotform Support. Can you confirm if you're referring to the form titled Select a service Host-Hand or Bartender? If so, I see that it's integrated with Monday.com. I also checked the integration's action logs, and I only see one failed entry. Can you share the submission IDs of the submissions that were not recorded on your Monday.com account?

Can you allow us to log in to your account to view your table and have a closer look at the issue? If yes, here's how you can allow us access:

1. Click on your Avatar on the right side of the page.
2. Select Settings.
3. Click on the Security button on the left side of the page.
4. Toggle on the button on the right side of Jotform Support Access.

You can change your security settings again after the investigation of the issue.

Let us know if there’s anything else we can help you with.

Thank you for prompt reply. Yes, the form name is Select a service Host-Hand or Bartender. Submission record is 6239354129118754854. We also changed the setting as instructed

Hi HostEasy,

I checked the Action Logs for your monday.com integration, and it appears that the submission data was not passed due to the following error:It's really easy to check the Action Logs on your end. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left, click on Integrations and select the Monday.com integration.
3. Then, hover over the Action section and click on the Three Dots icon.
4. In the dropdown menu, choose See Action Logs.

The error The user is unauthorized to use the API v2 typically occurs when the connected monday.com account has a Viewer role. Viewer accounts are restricted from using the monday.com platform API, which prevents them from executing actions like submitting data via integrations. You can check out this guide to learn more about User types.

You can reach out to your monday.com admin to confirm your account role. If you are currently set as a Viewer, you can ask them to upgrade you to a Member or Admin role. Once your role has been updated, you can test the integration again to see if the issue persists.

Reach out again if there’s anything else we can help you with.