I am needing to update my email.

The email on file has been disabled. I can't see the verification code

Hi Crystal Driver,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

If the email on file is disabled and you cannot see the verification code, you will need to update your email address in your account settings. Unfortunately, the verification code is sent to the email on file for security reasons, so you must have access to that email to complete the process.

If you no longer have access to the old email, you may need to update your email through account recovery options or contact support with proof of identity to change it securely.

Let us know if you need further assistance.

What's a number for support?

Hi Crystal Driver,

We do not provide phone support. Please use our online help resources or submit a support request through your account for assistance with updating your email.

What's the point in having a my back email if Jotform isn't using it?????????

Hi Crystal Driver,

The backup email is not used for verification codes because for security, verification codes are sent only to the primary email on file. This helps protect your account from unauthorized access.

If you can't access your primary email, please follow the account recovery process described in our guide to regain access or update your email securely.

Hi Crystal,

Thanks for reaching out to Jotform Support.  If you need to update your email address, you can fill out the Jotform Account Recovery Form. Our team will review your request and get back to you as soon as they have an update. Also, we don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a Help Center thread from the Contact Us page. We’ll be happy to help.

Let us know if there’s anything else we can help you with. 

Where can I find account recovery?

Can we expedite?

Hi Crystal,

You can fill out the Jotform Account Recovery Form and our relevant team will review your request and get in touch with you for updates. 

Let us know if there’s anything else we can do for you.