Request to Update Incorrect Email Address on My Account

I would like to change the email on my account, it is incorrect.

Hi Eve,

Thanks for reaching out to Jotform Support. I checked the account associated with your email address, eve@ashworthholme.co.uk, and found that it is linked to a Guest Account. Guest Accounts are temporary and allow only a one-time login. If you're referring to a different account, provide the email address linked to it so we can verify and assist you further.

Once we hear back from you, we'll be able to help you with this.

Hi Manilene ,

The email address used to log into my account appears to be instead of

I am also interested in upgrading my account, i work for an estate agents. Which package would you recommend for us?

Hi Eve,

Our plans come with different account limitations. Depending on the number of submissions that you're expecting to receive every month, you'll be able to identify the recommended plan for you. You can view our Pricing Page to view the plans and limitations. If you have any questions regarding the limitations, don't hesitate to reach out here again.

Let us know if there’s anything else we can help you with.

I would still like to change the email on the account if you are able to assist with this? Thank you for all of your help so far!

Hi Eve,

Changing the account email address is easy. Let me walk you through it:

1. Click on the Profile Avatar in the top right corner.

2. In the dropdown click on the account name.

3. Scroll down to the Email section and click on Edit.

4. Enter the New Email address and click on Save.

5. Based on your privacy setting you will receive a verification email to verify the Email address change. Click on Verify now.

6. Finally you will a verification email to the new email address, click on Verify Now.

Let us know if there's anything else we can help you with.