Payments not processing in many forms

  • OCAF
    Asked on May 22, 2025 at 1:42 PM

    Hi there, we are unable to accept any payments via any form. We use authorize.net as a widget, can you advise on what might be the problem or a quick solution?

    Jotform Thread 27258751 Screenshot
  • Joseph Christian JotForm Support
    Replied on May 22, 2025 at 1:49 PM

    Hi OCAF,

    Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

    Payments not processing in many forms Image 1 Screenshot 20

    The screenshot you shared was too small, and if I zoom in, I'm unable to see the complete error message. Can you take a screenshot again and send it to us? We’ve got a guide here that’ll show you how to do that.

    Once we hear back from you, we'll be able to help you with this.

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