I am trying to regain access to a deprecated email account used in our organization.

I am trying to regain access to a deprecated email account used in our organisation (William.Hutchison@sydney.edu.au). We used Jotforms in our website including 

•        “Special consideration” found in page https://www.sydney.edu.au/cet/enrol/cet/pages/special-consideration-dec10.html  

•        “Online application for review or appeal” found in page https://www.sydney.edu.au/cet/enrol/cet/pages/application-for-review-or-appeal.html  

•        “Disability and inclusion form” found in page https://www.sydney.edu.au/cet/enrol/cet/pages/disability-and-inclusion-form.html  

As the subscription for Jotform was recently billed at 16/05/2025, we will need to provide a receipt for finance purposes. Can we regain access to this account? Thanks. We have tried the old login password but it also failed.

Since your old password doesn't work, try resetting the password:

1. Go to the Jotform login page: https://www.jotform.com/login
2. Click “Forgot Password?”
3. Enter the email address associated with the account.
4. Follow the password reset instructions sent to your email

Once you're back into the account:

1. Go to https://www.jotform.com/myaccount/billing
2. Scroll down to Invoices.
3. Click the invoice for 16/05/2025 to view and download it for finance.

If you can’t reset the password or don’t know the account email:

1. Go to https://www.jotform.com/contact/
2. Choose the “Billing” or “Login Issue” category.
3. Include:

• The billing date (16/05/2025)
• Last 4 digits of the card charged (if known)
• Any billing email or company info
• Your need for a receipt for finance