import submission doesn't work

  • Hemdat_nehoray
    Asked on May 22, 2025 at 7:23 AM

    I uploaded submissions through your system that's designed for this, it received the file but got stuck on the screen attached in the image and isn't doing anything (didn't reject or upload the table).

    Jotform Thread 27242521 Screenshot
  • Silvano JotForm Support
    Replied on May 22, 2025 at 8:05 AM

    Hi Hemdat_nehoray,

    Thanks for reaching out to Jotform Support. Can you try clearing your browser's cache or try a different browser or device and try to import your submissions again using the Import Tool? Also make sure you have a good internet connection. As precaution, I've cleared your forms' cache to refresh your account.

    Give it a try and let us know how it goes.

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