Workflow Emails are not received

Hello,

I am having trouble getting the email workflow to work properly and email all my recipients the completed forms.

Hi Amanda,

Thanks for reaching out to Jotform Support. I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Let us know if you have any other questions.

I believe I fixed the issue, in the IF/Else Condition setting, I had it set to "Is Equal To", changed it to "Contains" and now all the recipients are receiving it.

https://www.jotform.com/workflow/243436803011143/build

Hi Amanda,

Great to hear that you were able to identify and fix the issue. Changing the condition from Is Equal To to Contains is often the key when you want to match part of a value or when multiple potential matches are involved. That change helps ensure that all relevant recipients receive the notification as expected. 

Additionally, I cleared your form caches to refresh your data and to help your forms work faster and efficiently. If the issue happens again, let us know, and we'll investigate more on the issue.

Let us know if you have any other questions.

i got it! thanks for sharing