Form Still Accepting Payments for Canceled Workshop

  • Haley Mumaw
    Asked on May 21, 2025 at 1:03 PM

    I have 10 payment submissions in my paypal account from a form that says 0 submissions. I need to contact an agent who can fix this NOW. The payments are for a workshop that has been cancelled, and I am still receiving them despite the workshop being cancelled. It is in only a few days, and I need to figure out what is going on. Call me (864)982-5534

  • Jason JotForm Support
    Replied on May 21, 2025 at 1:37 PM

    Hi Haley,

    Thanks for reaching out to Jotform Support. We don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a Help Center thread from the Contact Us page. We’ll be happy to help. Now, coming back to your question, if you can share the link to your form, I can check it out and see what’s going on. You can easily find your form's URL in Form Builder. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
    2. In the Quick Share tab, click on Copy Link in the Share With Link section.

    Form Still Accepting Payments for Canceled Workshop Image 1 Screenshot 20Once you share the form URL with us, we’ll be able to help you better with this.

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