Jotform when open in Adobe Reader can't highlight text and copy

  • Glenn Goehrung
    Asked on May 21, 2025 at 11:59 AM

    Also we used to be able to open in the Program Flexi and now we can't

    did something change.



    Please contact ASAP!

    glenn goehrung

    301-881-7446 x105

  • Jan JotForm Support
    Replied on May 21, 2025 at 12:45 PM

    Hi Glenn,

    Thanks for reaching out to us for help. Can you explain a bit more about the issue, so I can get a better idea of what's happening? Are you referring to the PDF form or the Jotform online form?

    I also checked our system, and no Jotform account is registered to your email address. I downloaded Adobe Reader to test this on my end using a PDF document, and I was able to highlight text and copy it.

    Jotform when open in Adobe Reader cant highlight text and copy Image 1 Screenshot 20

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

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