Form not displaying properly when embedded

Hi,

I embedded this form:

https://form.jotform.com/251256602534048

On our website and the sizing is weird and the widget isn't working correctly. Ideas? Here's where it lives on our website:

https://bethisraelbellingham.org/in-memory-honor/

Hi Sarah,

Thanks for reaching out to Jotform support. The best way to ensure your embedded form fits well and functions properly is to use the iframe embed method. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the menu on the left side of the page, click on Embed.
3. Now, select the Iframe, and click on Copy Code.
4. Paste your code into your webpage's embed area, and that’s it.

Give it a try and let us know how it goes.

Hi,

It looks good in the preview but when I hit publish on our website I just see the code. Please see the attached screenshots.

Hi Sarah,

Based on the screenshot you provided, the issue you're experiencing is likely happening because the code is pasted into a part of the website editor that does not support HTML or iframe embedding directly.

Some steps you can take to resolve this are:

1. Ensure you are pasting the iframe embed code into an HTML or custom code section of your website editor, not just a plain text or visual editor. Many website builders have a specific widget or block for embedding custom HTML.
2. Ensure that you're using the iframe embed code from Jotform: In your Form Builder, go to Publish > Embed > select iFrame and copy the code.
3. Paste this iframe code into the HTML/custom code section of your website editor. This will ensure the form displays properly and the code does not show as text.

You can perform further testing if your website builder has a preview mode, which allows you to check the form display there before publishing. Also, some website builders require you to enable or allow custom HTML or iframe embeds for security reasons, so please verify that this is enabled.

Please give this a try and let us know if this helps resolve your issue.