Condition not working.

  • Jeff Zhang
    Asked on May 20, 2025 at 1:02 PM

    conditioning not working that well

  • Shirized JotForm Support
    Replied on May 20, 2025 at 2:01 PM

    Hi Jeff,

    Thanks for reaching out to Jotform Support. Can you explain a bit more about the issue, so I can get a better idea of what's happening? If you can also share the form URL where you're having issue with the condition, so I can check it. In addition, could you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

    Once we hear back from you, we'll be able to move forward with a solution.

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