we are getting a 502 error

  • Johnny Cheng
    Asked on May 19, 2025 at 2:17 PM

    we are getting a 502 error on jotform currently

  • Jerlan JotForm Support
    Replied on May 19, 2025 at 6:10 PM

    Hi Johnny,

    Thanks for reaching out to Jotform Support. A 502 error typically indicates a problem with the server acting as a gateway or proxy and receiving an invalid response. While this is not a common error on Jotform, it may be caused by temporary server issues or network problems.

    Here’s what you can do to troubleshoot:

    1. Refresh the page after a few minutes to see if the issue resolves itself.
    2. Clear your browser cache to ensure you are loading the most recent version of the form.
    3. Check your internet connection to make sure it is stable and not causing interruptions.

    If the problem persists, provide more details such as the form URL or specific actions leading to the error, so we can assist you further.

    Give it a try and let us know how it goes.

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