Missing Webhook Data on Some Submissions

About 10% of our submissions don't seem to be sending post data to the webhook specified in settings. Is there any way to troubleshoot this?

Hi thewaitstaffteam,

Thanks for reaching out to Jotform Support. When I checked your form, I noticed that you're using the Thank You Page of your form to pass the data to your Webhook via Pipedrive. For us to further investigate the issue, can you send us a screenshot of your webhook set up so we can replicate it on our end? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

I'm sorry I'm not sure what you are asking for? A screenshot of what? Our webhook runs on the AWS Lambda platform. Using cloudwatch logs I was able to confirm that our lambda function never received a request from jotform at the time of one of our submissions. I then edited the submission and resubmitted it and that worked just fine. So the issue is way before the code of the webhook.

I'm sorry I'm not sure what you are asking for? A screenshot of what? Our webhook runs on the AWS Lambda platform. Using cloudwatch logs I was able to confirm that our lambda function never received a request from jotform at the time of one of our submissions. I then edited the submission and resubmitted it and that worked just fine. So the issue is way before the code of the webhook.

Hi thewaitstaffteam,

Since you're using the Thank You Page redirect with HTTP POST enabled, it's important to note that this method relies on the user's browser completing the redirect after submission. If a user closes the tab too quickly or has connectivity issues, the POST request might not reach your endpoint, which could explain why around 10% of your submissions don’t appear to be arriving.

To ensure more reliable delivery of submission data, we recommend switching to Jotform’s Webhook integration, which sends POST data directly from Jotform’s servers to your endpoint. Unlike the Thank You Page redirect method, it isn’t affected by user behavior, browser issues, or network interruptions, making it a more consistent and purpose-built solution for dependable data delivery. Let me show you how to do it:

1. In Form Builder, click on Settings on the orange navigation bar on the top of the page.

2. Click on Integrations on the left side menu and search for Webhooks.

3. Now click on Webhooks and enter your webhook URL, then click on Complete Integration.

Additionally, you can also create a send button in your submission tables to send data using webhooks. You can visit our guide on How to Send Data via Webhook in Jotform Tables. This feature is useful for submission data that did not send on your server.

Give it a try and let us know how it goes.