Shared Folders No Longer Visible

I used to have subfolders under shared with me, in case someone shares the whole folders to me, but now they're gone. Hundred of forms which used to be organsied well are now mixed up in one list. This is not a good feature that Jotform has changed. I've been using this for more than 10 years, so now it's difficult to track form and transfer ownerships.

This is easy explorer feature, same as shared google drive, in which Jotform should not remove them.

Hi Wirongrong,

Thanks for reaching out to Jotform Support. I understand your concern about the loss of folder organization under the 'Shared with me' section, which has made managing and tracking forms difficult for you after many years of use.

As I have checked, this happens because sharing with the Subuser structure had been grandfathered. With this new update, we no longer allow subuser-sharing of folders/labels. If a folder/label has been shared with the subuser structure before, it will list the forms without any indication of the owner’s folder/label name. 

Let us know if you have any other questions.

Hi AlphaBESTEducation,

I moved your question to a different thread to avoid confusion. You can find it here.

Reach out again if you have any other questions.

Are there any solution to solve this? Since our work will be chaos without this folder organisation.

Everytime I share the folder, it goes to the subuser setting. So I don't know how to make them know their folder.

Is this feature can overcome by using 'Team'? How many one account can create team?

We are not ready to move to enterprise, since our organisation is beyond our control. We use this just in our group of around 50 people. And we are now using less than 10% of the resource in the current package.

and how to change the owner of the form. This feature is also lost in the current version

Hi wirongrong,

Regarding the loss of subfolder visibility under 'Shared with me,' this change is due to the discontinuation of the subuser-sharing folder structure. Unfortunately, forms shared via the old subuser method now appear in a single list without folder organization.

As an alternative, Jotform offers the Teams feature, which allows creating shared workspaces with team folders to organize and manage forms collaboratively. However, Teams is primarily designed for Enterprise customers, and the number of team members and features depend on the Enterprise plan. Since you mentioned not being ready to move to Enterprise and having around 50 users, this might not be the ideal solution for your current setup.

For transferring form ownership in the current version, the process involves the recipient creating and sharing an empty folder with you. Then, you move the forms into that folder, which transfers ownership to the recipient. This method replaces the older ownership transfer feature.

Unfortunately, without upgrading to Enterprise, the folder-sharing and ownership transfer options are limited, and the previous subuser folder organization is no longer supported.

If you want to explore Teams or Enterprise options in the future, you can find more information and contact the Enterprise Sales Team here.

Let us know if you have any other questions.

I think this is unfair to customer to remove the key feature which is essential to the main workflow we have been setup for several years.

Our Fac use 2 main accounts of Jotform to manage the works, one is my own personal account , the other one, belonging to the Bangkok School of Tropical Medicine, is in which the we have around 50 people using their own personal account to create form and then transferred to this to relase their personal quota. As I mentioned, the paid account used up less than 1% of the quota limit on what we have paid for.

But now you come back to say that we need to pay more as enterprise version to get more of what we don't need.

Our domain belong to mahidol University, in which there are more than 20,000 people and the management of the domain is out of our scope and control, therefore, going for enterprise option is not possible anyway. This leave us no option to go and we may need to consider using your product.

Hi Wirongrong,

Thank you for sharing your detailed feedback and concerns regarding the recent changes to the folder organization and ownership transfer features. We understand how important these features have been to your workflow, especially given your long-term use and the specific setup involving multiple users and accounts within your organization.

We recognize that the removal of the subuser-sharing folder structure has impacted your ability to organize and manage forms efficiently. The current alternatives, such as the Teams feature and Enterprise plans, may not fit your organization's structure or needs, especially considering the scale and control limitations you described.

Your feedback about the fairness and impact of these changes is valuable, and we will ensure it is communicated to the relevant teams for consideration. While we currently do not have a direct solution that replicates the previous folder organization without upgrading to Enterprise, we encourage you to keep an eye on future updates as we continually work to improve the platform based on user input.

In the meantime, if you need assistance with any available workarounds, such as ownership transfer via shared folders or managing forms within your current plan, please let us know. We are here to help you make the most of the features available to you.

Thanks for your patience and understanding, we appreciate it.