Printed form doesn't contain the same information

When I print a form out after it's filled out. The printed form does NOT contain the same information as what the form shows. Please help!

Thanks in advance.

Hi Spot1,

Thanks for reaching out to Jotform Support. Are you printing the PDF version of the online form? If yes, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Let me show you how to print it from the PDF Editor:

1. Open your form in Form Builder, and click the dropdown arrow beside the Form Builder.
2. In the PDF Editor, the PDF version with data will open. Click the Print button at the upper right part of the page.

I have cleared your form caches. Can you go ahead and try it again? We suggest you try it on a different browser and let us know how it goes. If the same thing happens again, Clear the Cache and Cookies in Your Web Browser.

Give it a try and let us know how it goes.

Thank you for response. When I do the print, the form is not smoothly put together like your demonstration response.

Hi Spot1,

If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.