i am being overcharged

  • Kaileen_kaileen
    Asked on May 17, 2025 at 11:05 AM

    Hi there - i wanted the 39$ per month plan but was charged 79$ - can someone call em to discuss and pick options


  • Roi_O
    Replied on May 17, 2025 at 12:06 PM

    Hi Kaileen,

    Thanks for reaching out to Jotform Support. We don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a Help Center thread from the Contact Us page. We’ll be happy to help.

    Now, back to your question, our pricing on the website is listed in USD. In your case, you were charged $79 because your currency is set to CAD. The price difference is due to currency conversion, plus any applicable taxes based on your region.

    Let us know if you have any other questions.

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