Form with intermitent pdf errors and pdf download errors

Hello Jotform support team,

I have been working with an end user in order to get a form worked out that we have had trouble with. The user will not always receive the pdf attached to the email response, when this user tries to retrieve the pdf from the submissions page it downloads as a .-terry file. The form in question is labled "Remodel Job Site Compliance Inspection form." I have been poking and prodding at the settings for this form for a while and have been unable to solve the problem. Please advise, and let me know if I can provide any more information.

Hi crossland,

Thanks for reaching out to Jotform Support. The issue where the PDF attached to the email response is not always received, and the PDF downloads as a .-terry file from the submissions page, can be related to how the PDF documents are created, attached, and downloaded in Jotform.

Here’s how to troubleshoot and resolve this:

1. Check PDF Attachment Settings in Email Notifications: Under the Advanced tab, ensure that Attach PDF is turned on and that the correct PDF document is selected to be attached. Save your changes.
2. Download PDF from Submissions Properly: When downloading PDFs from the Submissions page or Jotform Tables, make sure to use the provided download options. If the file downloads with an unusual extension like .-terry, it may indicate a browser or system-related issue. Try clearing your browser cache or using a different browser to see if the problem persists.
3. Check for PDF Connection Settings if Using Smart PDF Forms: If your form is a Smart PDF Form, verify the settings under the form’s Settings tab for options like enabling the preview PDF button or customizing the original PDF style.
4. Consider File Corruption or Email Delivery Issues: If the PDF attachment is missing intermittently, it might be related to email delivery issues or file generation errors. Ensure that your email provider is not blocking attachments and that your form submissions are processed without errors.

If you continue to experience issues, providing additional details such as the form ID, specific error messages, or screenshots will help us assist you further.

Give it a try and let us know how it goes.