Actual Question in the Form is Not Reflecting on Email

  • luciazhu10
    Asked on May 15, 2025 at 7:26 PM

    The questions in my form are not lining up with the questions that pops up in the submitted form. I have updated multiple times but it doesn’t pop up

    Jotform Thread 27063161 Screenshot
  • Sheena JotForm Support
    Replied on May 15, 2025 at 7:53 PM

    Hi luciazhu10, 

    Thanks for reaching out to Jotform Support. Is this the form you are referring to? I checked and I can see that the changes you made did not update in the email you received. You can remove the email notification and set it up again to refresh the connection.

    Usually, if we remove the Notification Email and then add it back, that solves the issue. Let me show you how to do that

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

    2. In the menu on the left side of the page, click on Emails.

    3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

    Actual Question in the Form is Not Reflecting on Email Image 1 Screenshot 50

    Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

    1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

    Actual Question in the Form is Not Reflecting on Email Image 2 Screenshot 61

    2. Next, select Notification Email.

    Actual Question in the Form is Not Reflecting on Email Image 3 Screenshot 72

    3. Click on the Recipients tab and enter your email address in the Recipient Email field.

    4. Now, just click on Save and you're done.

    Actual Question in the Form is Not Reflecting on Email Image 4 Screenshot 83

    Now, you'll get a Notification Email every time a user fills out your form.

    Give it a try and let us know if you need any help.

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