Payments made on my form is going to the wrong account.

  • rcoello76
    Asked on May 15, 2025 at 3:41 PM

    I need helping verifying the account that associated on one of my jotforms. The payments I am receiving are not going to the correct account. 

    For some reason, the funds are going to my husbands account even though they are two separate accounts.

  • Silvano JotForm Support
    Replied on May 15, 2025 at 5:08 PM

    Hi rcoello76,

    Thanks for reaching out to Jotform Support. I understand you need help verifying the account associated with your Jotform payments because the funds are going to your husband's account instead of yours. Let me help you with that:

    1. Log in to your Jotform account where the form is created.
    2. Go to the Payments settings of the specific form by selecting the form, then clicking on the Payment Integration field.
    3. Check the connected payment gateway account (such as PayPal, Stripe, etc.) to ensure it is linked to your correct account and not your husband's.
    4. If needed, disconnect the current payment gateway and reconnect it using your correct payment account credentials.
    5. Save the changes and test the form to confirm payments are now directed to your account.

    If you need detailed steps for a specific payment gateway, you can provide us with the form link of the form in question so we can walk you through the steps. If you're referring to this form, I checked the payment integration and it's using Purchase Order which means no actual payment is collected on your form.

    Give it a try and let us know how it goes.

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