-
rcoello76Asked on May 15, 2025 at 3:41 PM
I need helping verifying the account that associated on one of my jotforms. The payments I am receiving are not going to the correct account.
For some reason, the funds are going to my husbands account even though they are two separate accounts.
-
Silvano JotForm SupportReplied on May 15, 2025 at 5:08 PM
Hi rcoello76,
Thanks for reaching out to Jotform Support. I understand you need help verifying the account associated with your Jotform payments because the funds are going to your husband's account instead of yours. Let me help you with that:
- Log in to your Jotform account where the form is created.
- Go to the Payments settings of the specific form by selecting the form, then clicking on the Payment Integration field.
- Check the connected payment gateway account (such as PayPal, Stripe, etc.) to ensure it is linked to your correct account and not your husband's.
- If needed, disconnect the current payment gateway and reconnect it using your correct payment account credentials.
- Save the changes and test the form to confirm payments are now directed to your account.
If you need detailed steps for a specific payment gateway, you can provide us with the form link of the form in question so we can walk you through the steps. If you're referring to this form, I checked the payment integration and it's using Purchase Order which means no actual payment is collected on your form.
Give it a try and let us know how it goes.
Your Reply
Something Went Wrong
An error occurred while generating the AI response. Please try again!