Shared Folders No Longer Visible

All of the folders that were shared with me and the rest of my team have dissappeared. All of the forms within them are still visible and accessible, but since the folders have all dissappeared, all the forms are now grouped together under the default "shared with me" tab, and there are hundreds of them. We did have a folder set up for each division within our organization, but now they are all disorganized amongst one another.

The screenshot below shows our current view. Prior to today, there were several color-coded folders for each department beneath the "shared with me" tab. Luckily all of our forms are still accessible, but having them all grouped together creates challenges and slows productivity when trying to locate a form. Any help will be appreciated.

Hi Matthew,

Thanks for reaching out to Jotform Support. As I have checked, this happens because sharing with the Subuser structure had been grandfathered. With this new update, we no longer allow subuser-sharing of folders/labels. If a folder/label has been shared with the subuser structure before, it will list the forms without any indication of the owner’s folder/label name. 

Reach out again if you have any other questions.

Got it. That makes sense. Thank you, Jerlan.