Pass Email Address or User Identifier to Jotform

  • Scott Amussen
    Asked on May 9, 2025 at 1:26 PM

    I can't find a way to make Chat the default channel for our AI Support Agent, instead of Voice. We also want to pass email or user identifier to Jotform so that when Jotform reports on inquiries we know who made the inquiry.

    Lastly, on mobile when using Voice channel there doesn't seem to be a way to close the window which is a little confusing - you must switch to chat channel to close.
  • Eliza JotForm Support
    Replied on May 9, 2025 at 1:42 PM

    Hi Scott,

    Thanks for reaching out to Jotform Support. It seems that you also asked this question on another thread. You can check out our reply to that here. As for your second question, I'm not sure if I understood what you're trying to do. Can you tell us if the email or user identifier is from an external source? For your last question, I've moved that to a new thread. You can check that out here.

    Let us know if you need any other help.