Remove Venmo as a payment option from PayPal

  • Judy_Galindo
    Asked on May 8, 2025 at 12:05 PM

    I created a form to start collecting registrations and I linked our Paypal account to the form but is there a way to remove the Venmo link?

    I didn't connect a Venmo account but it does provide a Venmo code so if someone was to pay this way, where is the money going to if I didn't link a Venmo account to this form?

    How do I link a Stripe Account to this form instead?

  • Lorevie JotForm Support
    Replied on May 8, 2025 at 1:09 PM

    Hi Judy,

    Thanks for reaching out to Jotform Support. Unfortunately, it's not possible to remove the Venmo payment option from PayPal. It is displayed automatically to users based on their location. This option is automatically controlled by PayPal and cannot be changed through settings. Now, let me show you how to use Stripe instead:

    1. In Form Builder, click on the Credit Card icon on the upper right side of the page.
    2. Click on the Trash Can icon of the current payment gateway and from the modal, click on Yes, Remove.
    3. Click on Add Payment Connection and click on Add New Connection.
    4. Select Stripe and click on Next. Remove Venmo as a payment option from PayPal Image 1 Screenshot 40
    5. Enter your preferred Connection Name.
    6. Click on Connect with Stripe and connect your Stripe account. Once connected, click on Save.Remove Venmo as a payment option from PayPal Image 2 Screenshot 51
    7. From the Payment Connections, select Stripe and click on Use. Remove Venmo as a payment option from PayPal Image 3 Screenshot 62

    To learn more, you can check out our guide on How to Add and Manage Reusable Payment Connections.

    Let us know if you have any other questions.