Incomplete data download

I use Jotform all the time and am very familiar with the download process but I've encountered a problem I've not had before.

I have one form with a number of multiple choice tables in it. Most of the data downloads fine but for two of the tables, it's missing the last row of data.

I've tried downloading the entire sheet and have filtered down to just that one question and although the answers show in the submission preview, they will not download at all.

I've provided the link below to a filtered version of the submissions. You'll see 4 different date options for responses yet when you download it, you only get three columns.

There are two of the multiple choice tables that have the problem but all the others are fine.

Can you please assist

Hi soulsong,

Thanks for reaching out to Jotform Support.ّ I cloned the form, and I can download the submission with all selected answers from the input field:

We can look into this for you from your tables, but we will just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi Mahmoud

I've given you access as requested.

Please note that the cloned form you made was still missing data. Eg the column entitled 'Please indicate your availability for each of our ALBUM RECORDING time slots in September in Brisbane' only has three columns of data but there were four options.

Thanks

Jacqueline

Hi soulsong,

When I tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developers. As soon as we have an update, we’ll let you know.

We really appreciate your patience and understanding while we’re looking into this.

Hi - just wondering if there's been any progress on this? I really needed the data yesterday.

thanks

Hi soulsong, 

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

Thanks for your patience and understanding, we appreciate it.

Hi - this is getting ridiculous. I pay a lot of money each month for these forms and I need to be able to extract my data. Can I please get an urgent update.

Hi soulsong.

We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one. I've also reached out to the Developer team about this.

Thanks for your patience, we appreciate it. 

THIS IS RIDICULOUS. I'm ready to cancel my membership and go elsewhere. I need the data from my form to urgently make planning decisions. Are you even doing anything to look into it?

Hi soulsong,

The assigned team is still working on the issue. I've reached again to them and request for an update. Once we hear back from them, we’ll update this thread and let you know.

We really appreciate your patience and understanding while we’re looking into this.

I keep getting the same answer from you all, which is not actually an answer at all. I need a detailed response and an estimated date of resolution. Or you will need to refund my subscription for this month as I'm not able to make use of the service

Hi soulsong,

We truly understand how frustrating this is for you. We want to assure you that this has already been escalated to our developers, and it's currently under active review. While we don’t have a confirmed resolution date at the moment, know that we’re closely monitoring the progress and will notify you as soon as we receive any updates from the assigned development team. We understand the urgency and we're doing everything we can to prioritize this issue.

Your experience matters to us, and we sincerely appreciate your patience while we work toward a fix. If there's anything else we can do, let us know, and we're here to help.