Unable to download invoice

  • ahgandbelleforms
    Asked on May 5, 2025 at 9:49 PM

    Hello,

    I hope you are having a nice day - I am trying to download our invoices but am receiving this (see below). Could I please have some help? Thank you so much!

    Kindest,

    Rhiannon


    Unable to download invoice Image 1 Screenshot 20

    Jotform Thread 26733441 Screenshot
    Page URL: https://www.jotform.com/API/subscriptions/invoice/pdf/download/ahgandbelleforms/INV-46187977991-1735707803
  • Jeric JotForm Support
    Replied on May 5, 2025 at 10:11 PM

    Hi Rhiannon,

    Thanks for reaching out to Jotform Support. Is this an invoice for a subscription that you are trying to download? Can you try the following:

    1. Clear the browser's cache and cookies.
    2. Log out and log in to your account
    3. Use a different browser

    Give it a try and let us know how it goes.

  • ahgandbelleforms
    Replied on May 5, 2025 at 10:30 PM

    Hi Jeric,

    Thank you for your help!

    Kindest,

    Rhiannon