Immediate: Need Help

  • Kevin
    Asked on May 5, 2025 at 12:56 PM

    My form was disabled; I need it today for work. Thank you

  • Manilene JotForm Support
    Replied on May 5, 2025 at 1:32 PM

    Hi Kevin,

    Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team to check on your account. We'll get back to you as soon as we get an update from them.

    We really appreciate your patience and understanding while we look into this.

  • Billy JotForm Support
    Replied on May 6, 2025 at 3:31 AM

    Hello Kevin,

    Thanks for patiently waiting. Your account was suspended because we've identified that the card used for the upgrade was not authorized.

    I've already reactivated it. Please consider using another card or PayPal.

    Let us know if you need further assistance.

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