Saved Forms disappearing

  • ExecutiveEdge
    Asked on May 5, 2025 at 11:16 AM

    I have a client who has been using our jot form. His name is Stain Jones. He states he had saved 3 form in March and all of them are gone. Can you advise where these forms went?

  • Deanne JotForm Support
    Replied on May 5, 2025 at 11:34 AM

    Hi Chandler,

    Thanks for reaching out to Jotform Support. If he saved his form answers and hasn't submitted them yet, he should be able to find them in his Draft folder:

    Saved Forms disappearing Image 1 Screenshot 60

    Also, they should have received an email about their draft:

    Saved Forms disappearing Image 2 Screenshot 71

    On your end, you can view the Incomplete Submissions in Jotform Tables. Let me show you how:

    1. On your My Forms page, select the form you want to check for incomplete submissions.
    2. In the upper-left corner, next to the Create Form button, click on Submissions.
    3. In Tables, click on the Three Dots icon next to your form's name, and then in the dropdown menu, click on Incomplete Submissions.
    4. In the Incomplete Submissions menu, hover over the submission and click on View. This will open the form with the incomplete submission in a new tab.

    Saved Forms disappearing Image 3 Screenshot 82 If you want to delete the incomplete submission:

    1. In the Incomplete Submissions menu, hover over the submission and click on the Trash Can icon.
    2. In the window that opens, click on Delete Data.

    Saved Forms disappearing Image 4 Screenshot 93 If you want to delete multiple incomplete submissions at once:

    1. In the Incomplete Submissions menu, select the submissions in the list and click on Delete.
    2. In the window that opens, click on Delete Data and that's it.

     Saved Forms disappearing Image 5 Screenshot 104 You can also check out our guide about How to View Incomplete Submissions in Jotform Tables for more information.

    Give it a try and let us know if you need any other help.