Not able to access acount

GOod morning, I am not able to access my account-hhutchinson@thejourneyinstituteinc.com it keeps taking me to a new created account.

Please advise. my email is hhutchinson@thejourneyinstituteinc.com

Dr. Hutchinson

Hi Dr. Hutchinson,

Thanks for reaching out to us for help. I'm an AI assistant. I'll support you as best I can until one of our support agents steps in.

You mentioned that you are not able to access your account with the email account-hhutchinson@thejourneyinstituteinc.com and it keeps taking you to a newly created account instead.

Let me help you with that:

If you are having trouble accessing your Jotform account for any reason, including issues like forgotten credentials or being redirected to a new account, please visit this guide on how to recover your Jotform account. On that page, you can fill out a form to start the recovery process.

Also, keep in mind that Jotform accounts are individual, single-user accounts under standard plans. If you have multiple accounts or sessions, it might cause confusion or redirection to a new account.

If you have any other questions or need further assistance, please let us know.

Give it a try and let us know how it goes.

Hi Dr. Hutchinson,

If you're experiencing difficulties accessing your Jotform account whether due to forgotten login credentials, being redirected to an unexpected account, or any other issue we recommend following our step-by-step account recovery guide. This guide will walk you through the recovery process and includes a form that you can complete to request assistance in regaining access to your original account.

Keep us updated and let us know if you need any more help.