Appointment Reminders Not Being Sent

Hi Jotform,

I have reached out about this before and it appears that our auto responder email is being sent, but I cannot confirm that our appointment reminder emails are being sent for the following form. #250365394419159

I have 3 appointment reminders that should be tracked in the email log history. Please let me know how this can be remedied.

-Kevin

Hi Kevin,

Thanks for reaching out to Jotform Support. I cloned your form and see that you're using an appointment field to collect the pickup dates. Unfortunately, we can't use the appointment field to send a reminder email. But you can use the Date field to set up a send email later. Let me show you how:

1. In Form Builder, add a Date Picker field to your form.
2. Click on Settings at the top and go to Emails on the left.
3. Click the Pencil icon of the Autoresponder email.
4. Go to Advanced tab. and set the Send Email Later to the Date field.

That's it. A reminder email will be sent on the date selected in the Date Picker field.

Give it a try and let us know if you need any more help.

There is an email reminder portion inside the appointment reminder section?

Hi Kevin,

The reminder emails will not show up in your History tab. Regretfully, there's no available feature for a user to check the status of these reminder emails. You may send us the recipient's email address to check it on our end if a reminder email is sent.

You can also submit a test submission and enter your email in the email address field to check if the reminder emails are being sent.

Give it a try and let us know if you have any other questions.