Random Number Generator: Did not generate a random number

Hello,

I have random number generator widget in my form called "bokningsnummer".

When i submit forms, the number does not generate.

What is the problem?

Hi kontakt12,

Thanks for reaching out to Jotform Support. Can you share us the Submission IDs that did not generate a number with the Random Number Generator widget? I can look into this for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hello,

Now I have enabled support for you.

Hi kontakt12,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast and screenshot below to see my results:

Can we do a test submission on your live form to see if we can replicate the issue? Lastly, can you provide us with the Submission ID of those affected submissions that you are referring to so we can help you better? Here's how to do it:

1. In Jotform Tables, click on the Columns dropdown menu in the upper-right corner.
2. Search for the Submission ID option and turn on the Submission ID check box.

Here's the sample output:

We also have a guide about Where to Find the Submission ID that you can check out.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.